i initiated an ACH transfer to my checking account, at 10:30 am.
they asked for confirmation at 4:45 pm and told me the transfer process wouldn’t begin until the next day because i did not provide confirmation before 4 pm. when i explained i couldn’t provide it before 4pm because they didn’t ask for it until after 4pm, they gave me the “oh well” attitude….so, i have $100,000 floating in the TOS back-office. the only thing reflected on my account is the fact that my balance is now $100,000 less than it was this morning. the customer service has done a 180 since TD Ameritrade took the helm.
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