E-Trade Reviews
Average Rating (64 ratings total)

Bookmark and Share
E*TRADE FINANCIAL Corporation (NASDAQ: ETFC) is based in New York, NY. Investors can buy and sell securities such as stocks, bonds, options, mutual funds, and exchange-traded funds via electronic trading platforms or by phone. The company also offers banking and lending products such as checking and savings accounts, money market accounts, certificates of deposit, and credit cards.

Not as good as expected



by jmnmic27 (1)
30 out of 36 found this helpful
I expected it to be a very good company (for $40 a month, it should be). However, hassles over my account creation, and the idiotic computerized help service, and them hanging up on me when I had a technical issue has forced me to reconsider. They also have charged me several times for extra things that shouldn't have happened.
If you really want to go through the hassle, E Trade is okay, but the customer service is atrocious, and with so many other companies offering the same things, you should probably reconsider.
I would not recommend E Trade
Was this helpful? Yes / No

Great, just watch out for AON trades



by ptnorris (1)
27 out of 32 found this helpful
This is the best on line system for an inexperienced trader or first time trader. Just beware that your free trades begin when the account is opened and your funds, depending on how you fund the account, can take up to 2 weeks to become available. So the free 30 days of trading become more like 1 to 2 weeks. Fund with a wire transfer directly from your bank for the fastest opening. I did not due to the cost of a wire transfer, but in retrospect, I would have saved commissions.

I did not know the 12.99 rate automatically dropped when you surpassed the required number of trades in a quarter, but mine dropped automatically to 9.99 when I did.

The online tools, the real time streaming quotes, the ability to search for stocks and the tax forms make this a top notch site, despite the higher cost per trade.

Beware of some cheap sites that do not place real time trades, but instead block and transfer several times a day. This does not give you the ability to catch a high or low during the trading day. Also after hours trading saved my back once and the savings from that one trade covered a lot of trades.

I would like to see my cost at 7 per trade rather than 10 OR 14. Every time I buy and sell I need to allow for $20 (OR $28) rather than $14. So if I buy 100 shares at 10.00 I know it is really 10.20 when you count the buy and sell. So on a 10 dollar stock (100 share) I loose 2% on the trade. Smaller trades cost a larger percentage so I try not to buy less than 1,000 worth even if I dealing with a low priced stock like Citibank which today is sitting around $3. (I would buy 300-400 shares)

I dislike their selling system a little. I can limit my buy to a set price say buy 100 shares of GE at $11.00, yet I cannot limit a sale unless there is 300 shares or more. (AON all or none to avoid a breakup of sales and additional commission costs)

Beware of the AON - all or none. ETrade lets you do this. You go to buy or sell say 500 shares of PAL at 2.25, and if you don't check the AON, you can see several trades to get the total 500 shares. This can generate individual fees per trade. If you do AON, you can guarantee only 1 buy or sell fee, but the trade may not execute as fast as expected since a match a that exact number shares or from a trader that does not stop broken lots may take longer.

Overall I'm a happy with eTrade and for the new trader you could do a lot worse.
Was this helpful? Yes / No

Etrade is not my favorite



by irushjo (1)
26 out of 34 found this helpful
They nickel and dime you too much...if they didnt do that they would be better off
Was this helpful? Yes / No

Switch To Another Broker



by matt.hayes (1)
20 out of 24 found this helpful
Although E-Trade has a great setup (the website), I suggest that if you are already a member with E-Trade that you leave and if you aren't, don't become one!

There are many hidden fees that you are randomly charged, they charge you $40 every month just for having an account with them. There is no explanation to these charges and their customer service is terrible. Also once you have received these charges there are no emails or alerts that you were charged, you must check your account charges quite often.

Even if you make a noticeable gain you will lose that money in these charges! It's lose-lose; almost impossible to come out on top!
Was this helpful? Yes / No

poor behind the scenes



by montecarlo2079 (1)
16 out of 19 found this helpful
they dont read or handle the paper that comes to them well at all. I constantly have to follow up if i ever have to mail anything. very frustrating for a higher commission tha tim paying.
Was this helpful? Yes / No

better name: C*trade



by n2lus (1)
13 out of 15 found this helpful
Never received the 100 advertised free trades.
was told i was eligible for their powertrade tool, which is pretty neat. after 5 weeks, they revoked access, saying i didn't meet the minimum trade number necessary to retain access. True, I only made 24 trades in those five weeks but I would have thought they would pro-rate that over their three-month rating period but they did not.
ugh.
they are ok but, as Seinfeld would say, "I'm not gaga."
Was this helpful? Yes / No

Good...but too much



by CSchube29 (1)
12 out of 14 found this helpful
Great user interface design however, it costs too much for small time investors. When using only a few thousand dollars you need a relatively large gain to make it worth it and if you miss you are SOL.

If I knew that another broker was just as good if not better, I would not hesitate to switch.
Was this helpful? Yes / No

A Truly Customer-Friendly Company



by WDiJohns (1)
11 out of 15 found this helpful
I have been using E*Trade as my online broker for about three years now. I tried Sharebuilder.com, but was frustrated with the slow customer service and high commissions. I also tried Scottrade for a brief time, but found that despite claiming being the number one rated online broker for customer service, I found their responses to my questions lacking in substance and despite their low commissions they offered fewer services, specifically, they didn't offer DRIP and restricted the companies you can invest in (no penny stocks). E*Trade has always offered friendly customer service who respond to me within two days and sound like real people. Though they charge more than Scottrade does, their commissions are less than Sharebuilder. And unlike the two, they offer penny stocks, while unlike Scottrade they offer a DRIP service. Also, I have experience no account maintenance fees, inactivity fees, or what have you. I have no reason to try anywhere else, and highly recommend them to anyone on the fence over which discount broker to do business with.
Was this helpful? Yes / No

Expensive but worth it



by jcrash (1)
10 out of 17 found this helpful
I've used E*Trade since about 2000.

The record keeping they have is phenomenal compared to other online brokers. They also have a great interface and have just added one of those back testing tools for heavy traders.

I'd recommend it if you are someone that doesn't like keeping all your paper records and just wants to get all your costs basis info from your broker at tax time.
Was this helpful? Yes / No

Good for those with alot of money.



by werewolf (1)
10 out of 12 found this helpful
I only had $1000 to invest in stocks, and i decided to use E-Trade. However, unbeknownst to me at the time, trade commissions are $12.99, which meant that I spent most of the money on commissions.
Was this helpful? Yes / No

E-Trade for Dummies



by (0)
10 out of 11 found this helpful
After trading more than 3 years with E-Trade, I have had it. E-Trade really is for dummies who get fooled by its brand name and its baby commercials.

The phone service is poor, they nickel and dime you for everything, and you really don't feel you're getting your money's worth. You have to be very careful with their hidden fees, too!

I have checked out several other brokers and finally ended up going with Trade King. Not all great there either, but at least I don't get charged as much for it.
Was this helpful? Yes / No

ETrade Review



by japes3 (1)
6 out of 11 found this helpful
I was pleased when things were going well with the economy and such. But when things took a turn the other way, they were not much help. This angered me.

thanks.
Was this helpful? Yes / No

E Trade



by rjb830 (1)
5 out of 5 found this helpful
E-Trade allows individual investors to become fully independent and take full advantage of technology to invest quickly and efficiently. By utilizing the tools E trade provides clients with I can make trades quick, when I can, when I want and with low commission fee. Also E trade is very innovative with features like E trade mobile for my blackberry so I can make trades away from my desk and constantly be in control of my investments.
Was this helpful? Yes / No

Disgruntled Trader



by 1of7000 (2)
5 out of 6 found this helpful
Horrible company. 1 hour to get a real person on the phone. They held my funds after closing the account for 3 weeks with no real excuse as to why. When they sent me my funds they had deducted an administration fee from the total amount. This has never happened to me with Scottrade. I shall never return.
Was this helpful? Yes / No

Small Time Trader



by ostran13 (1)
4 out of 4 found this helpful
My experience with E*trade has gone pretty well so far. I don't find their fees to be outrageous, but on the same token as someone who is just getting into the game, trying to make smaller trades gets expensive.

All in all though, the site is extremely easy to navigate and funding my account was very simple.
Was this helpful? Yes / No

User Friendly



by tddhrris (1)
4 out of 6 found this helpful
Website is very easy to use. I have never utilized customer service so I cannot speak to that.
Was this helpful? Yes / No

pretty easy for anyone



by syco274 (1)
4 out of 5 found this helpful
i've done a few trades now, just starting to figure things out. it's all pretty straight-forward and easy for anyone to use, regardless of experience.
Was this helpful? Yes / No

The best



by dborom17 (1)
4 out of 6 found this helpful
im doing very well with etade, and when ever i need something, their customer service is great!
Was this helpful? Yes / No

E(asy)Trade!



by JackFawRealz (1)
4 out of 5 found this helpful
I have had a very pleasant experience with E*trade, I have been using them for my regular stock trades for the past 6 months.

They have great prices and an excellent website layout that have made using E*Trade really easy and enjoyable for me. There is lots of useful information, advice and support that is included and presented in pure excellence.

On the whole E*Trade is definitely a top notch broker and in my opinion, certainly well above the average.
Was this helpful? Yes / No

Small Potatoes



by Rexinator (1)
4 out of 6 found this helpful
A few years ago I had some dealings with the folks over at E*Trade. The tools that they have are excellent. Some of them were a bit more expensive then I really liked but... I am rather cheap so... I had zero problems but the fees were what finally made me stop using them. I do not believe that their fees were any worse than those generally charged by other online brokers but I have no experience with any others.

If I have any dealings with an online brokerage in the future I will certainly use them again. I am sure they have gotten better and more responsive since I used them.
Was this helpful? Yes / No

Very Bad



by (0)
4 out of 5 found this helpful
Took over 3 weeks to get approved for options and when I would call they gave me the circle phone jerk.
Was this helpful? Yes / No

Low Fares, No Frills



by G0DEN (1)
4 out of 4 found this helpful
I began using E*Trade because my employer at the time used them for their stock plan. I have been happy enough using E*Trade over the past few years. Their prices are cheap and site is easy to navigate. I have never done any types of trades over the phone or anything, so I can't speak to their telephone service. I have been happy using E*Trade and have seen no reason to switch. Yes, the company is nearing bankruptcy (some say) but their service is still good. All of my trades have gone right through, no delay and no mistakes. They are prompt (Jan 31st) with tax documents and all in all are a great discount broker.
Was this helpful? Yes / No

Lies about what is legal in IRAs



by hjones (2)
4 out of 4 found this helpful
Does it bother anyone, except me, that E*Trade lies about what is legal in an IRA.
They, as well as other brokers, have been doing this for years and it limits how you might want to trade your IRA funds.
There are brokers out there who tell the truth.
Was this helpful? Yes / No

etrade Securities



by Shemya (1)
3 out of 7 found this helpful
Although Etrade's fees are higher than other brokers I have had an excellent experience with them for trading options and stocks for over 10 years. Only once or twice has huge volume disrupted their system for me and I had a stop loss in place so did not miss out.
Was this helpful? Yes / No

Pretty Good



by hobo123 (1)
3 out of 8 found this helpful
My friend and I have been trading stock really well at E*Trade
Was this helpful? Yes / No

I like it



by Lu Gramps (1)
3 out of 5 found this helpful
Its well worth $8 per trade
Was this helpful? Yes / No

SUCKS



by Eagleone (1)
3 out of 4 found this helpful
worst CS, and they are embezzling money from accounts, this company is going to be in BIG trouble when the feds start digging into there books and I hope its soon, i want my money back!!!
Was this helpful? Yes / No

E Trade service has deteriorated with increased prices



by (0)
3 out of 4 found this helpful
I've had accounts at E-trade since 2000. The service has deteriorated considerably since just before they got into the mortgage business. It appears that they have tried to make up for the losses in other areas by gouging their online customers.
Their research is also not nearly as good as, say Schwab, for the 13.00 per side trade fee.
Online trading these days should never be more than 5.00 or 6.00. its a web program!! Stay away from E-trade.
Was this helpful? Yes / No

extremely expensive fees



by (0)
3 out of 3 found this helpful
Prohibitive for small traders such as myself. I am looking elsewhere.
Was this helpful? Yes / No

LLC



by 123456 (1)
3 out of 3 found this helpful
$100 annually per limited partnership position for custody

TOOOOOOOMUCH, i WILL TRY TDAMERITRADE
Was this helpful? Yes / No

best in the world



by zoom1999 (1)
2 out of 10 found this helpful
I love etrade if is very good.
Was this helpful? Yes / No

Great



by stephaniec (1)
2 out of 7 found this helpful
none
Was this helpful? Yes / No

pretty good



by Godseagle (1)
2 out of 5 found this helpful
i love e trade and the commercials they put out :) but they are great
Was this helpful? Yes / No

Very Good



by kylemcgill (1)
2 out of 6 found this helpful
been using etrade for awhile now, and i dont think i am going to switch online brokers anytime soon. Fast, reliable, works.
Was this helpful? Yes / No

fine



by pwfed (1)
2 out of 3 found this helpful
they do a fine job and have good prices
Was this helpful? Yes / No

Easy to use



by smack008 (1)
2 out of 2 found this helpful
E trade has a very easy to use platform. It provides easy links to tons of information. Have had a successful trading history by using the search function to find stocks with different successful criteria.
Was this helpful? Yes / No

Simple to use



by Yen (1)
2 out of 2 found this helpful
Very simple interface, if someone can navigate their way around UpDown.com, then e*trade will be no problem for them.
Was this helpful? Yes / No

Beginner at E-Trade



by Jimes (1)
2 out of 2 found this helpful
I have limited experience with investing and they have provided me with what seems like all the tools to succeed at my level. We'll see what I have to say in a year or two.
Was this helpful? Yes / No

E*trade Review



by bmmcpeek (1)
2 out of 2 found this helpful
I have never had any problems with E*Trade at all. All my orders where processed in a timely fashion. The only down side is E*Trade broker fees are pricey. The broker fees are $12.99 which is much hirer than Ameritrade. I do however like E*Trades website and they even have mobile versions so you can buy and sell right from your phone.
Was this helpful? Yes / No

E*Trade



by caleb widener (1)
2 out of 6 found this helpful
Our great with giving you comfort with you money
Was this helpful? Yes / No

Great Work



by cruiseshipstud (1)
2 out of 7 found this helpful
Always takening our relationship to the next level.
Was this helpful? Yes / No

CURRENCY CONVERSION S



by jfsousapoza (1)
2 out of 4 found this helpful
IN CANADA IT CHARGES CONTINOUS CONVERSION FEES CAN-USA $ BACK AND FORTH..
Was this helpful? Yes / No

OK



by BOOGERVA (1)
2 out of 5 found this helpful
E*Trade is Okay at best....need to have registered reps answering ALL CALLS!!
Was this helpful? Yes / No

they are ok



by norfed (1)
2 out of 2 found this helpful
they can execute buy sales but are a little slow on selling. i only have tried them with otc stocks so far that dont sell well anyway.
hope this is a help to you
Was this helpful? Yes / No

As good as I expected



by theonewhoisone (1)
2 out of 4 found this helpful
They have everything I want. I don't want much, though, so it's not so meaningful. The transaction charge seems a little steep to me, but that may just be inexperience talking. I would recommend this broker to a friend.
Was this helpful? Yes / No

Good service and website



by (0)
2 out of 2 found this helpful
I've been using etrade for about 6 months. The web site is easy to use, the training is good and their customer service has been very helpful. The cost is a bit high, but worth using something easy.
Was this helpful? Yes / No

Taking in consideration the alternative



by (0)
2 out of 3 found this helpful
E trade is one of the best choices an online trader has. There are some that offer lower rates and other perks, but in the end is just the marketing technique that works. Etrade is not perfect but like on everything else, as long as you keep an eye open, you can manage to make a profit. Remember online brokers are just a tool weather you make money or not is entirely up to the trader/ investor.
Was this helpful? Yes / No

E-Trade website



by (0)
2 out of 2 found this helpful
I love E-Trade's website and tools. I've seen a few other brokers in my 7 year trading life and even though E-Trade is on the expensive side, it's website and tools still make it a good deal. The user interface is great, the site is very easy to use, they have real time quotes, and their mobile site is great, too.
Was this helpful? Yes / No

Not customer friendly



by vg357 (1)
2 out of 2 found this helpful
So I have been Etrade customer for more than 10 yrs but was not an active trader so rarely interacted with the staff until last year when I got more active with my trading. First, I had real bad experience durnig the FB IPO, they messed up in executing my sell order and admitted that it was their fault (or system falut as they call it) but blamed it on Nasdaq and refused to take care of loss that I incurred dur to that trade. Later on, I found out that I was not the only one, lots of etrade customers had similar experiences. What amazed me is company and its cutomer rep are so careless and ridiculous that they would loose the customer but refuse to do anything about it. SO I decided to move my funds somewhere else. During the transfer process I have another very bad experience. We had to verify some account information with them as my wife's account had some old information which did not match with current records. I understand their concerns abot protecting the account for customer's benefit but there is difference between security practices and a resonable business practice, which apprately is not understood by their employees. One guy litteraly was so arrogant that he went out of his way to harass us and restricted our account until he got information that he wanted in exact way he would have liked it even though we did send him that information but send it thru other mechanism that was suggested by his co-worker. I would never go to etrade, anyway, very soon they will go out of business.
Was this helpful? Yes / No

WORST BROKERAGE EVER



by Nermy (1)
2 out of 3 found this helpful
DO NOT USE ETRADE! THEY WILL STEAL FROM YOU! WORST BROKERAGE EVER! Etrade are thieves, they waited until I had over $1000 invested with them, then they froze my account saying they needed to verify that it was me and not someone stealing my money. Too bad I already did this process and by now I would have stolen $1k. After a 2 hour process of being transferred and put on hold I was able to verify my account but they still did not unfreeze it. In fact 2 weeks have gone by and I still can not take money out or put money in. WORST BROKERAGE EVER!
Any positive review you see about Etrade are from people who dabble and really have no idea how bad Etrade is. I'm warning all of you who are reading this now, DO NOT USE ETRADE! Use LITERALLY ANY OTHER BROKERAGE! Etrade will look at your money as if it is their own and they WILL take it from you! Read any amount of reviews online and you will see for every positive; review there are dozens of negative ones!!! YOU'VE BEEN WARNED!
Was this helpful? Yes / No

Good but not Great



by genral72 (1)
1 out of 3 found this helpful
E*Trade was a good broker that made it somewhat easy to process trades. However there were some minor problems. Mostly it was the inefficiency of the trading process. This sometime got irritating.
Was this helpful? Yes / No

Pretty Good



by BonaDish9 (1)
1 out of 6 found this helpful
My family and I have worked with e-trade for a couple years now and have had a great experience and as well as successful portfolios
Was this helpful? Yes / No

Etrade



by rquraishi (1)
1 out of 5 found this helpful
Pretty easy to use. Website is easy to navigate and lots of investment options.
Was this helpful? Yes / No

E*Trade Review



by JHE (1)
1 out of 4 found this helpful
Quick and easy.
Was this helpful? Yes / No

Its iight



by TheSpoon (1)
1 out of 4 found this helpful
Good website. Well run. Easy trades.
Was this helpful? Yes / No

Compatibility



by bfarris_87 (1)
1 out of 3 found this helpful
Used IG before E*Trade and I though E*Trade was easier to use and provided flexibility when deciding on the price per point as well as lower spread costs.
Was this helpful? Yes / No

perfect



by pharmaron (1)
1 out of 4 found this helpful
love it all
Was this helpful? Yes / No

so far not bad for a newbie



by jjmnyco (1)
1 out of 4 found this helpful
being newer to the market can be sorry but etrade takes the scar away by being there when ever i turn on comp or pick up phone 4 stars so far
Was this helpful? Yes / No

Online



by am18gard (1)
1 out of 3 found this helpful
Pretty self explanatory.
Was this helpful? Yes / No

etrade is not very impressive



by eamundson (1)
1 out of 2 found this helpful
it was difficult to set up the account but once it was up and running things went smoothly
Was this helpful? Yes / No

E*Trade



by calebw (1)
1 out of 4 found this helpful
They make me feel relaxed with my money
Was this helpful? Yes / No

great!



by chicago_whiz (1)
1 out of 6 found this helpful
Great
Was this helpful? Yes / No

TEst



by (0)
1 out of 4 found this helpful
Awesome
Was this helpful? Yes / No

Go elsewhere!



by TraderX (1)
1 out of 1 found this helpful
Treated me like crap! They closed my account for no reason.
Was this helpful? Yes / No

UpDown.com - Practice Investing
The information and links on this page are provided for your convenience only. Online Broker Guide is not a registered broker-dealer and does not endorse or recommend the services of any brokerage company. The information and services that can be accessed through these links are provided by the individual brokerage companies, not by Online Broker Guide. The brokerage company you select is solely responsible for its services to you, the user. Online Broker Guide shall not be liable for any damages or costs of any type arising out of or in any way connected with your use of a brokerage company's services. Offers may be valid in the US only.